Shipping policy
Processing Time
- Orders are typically processed and shipped within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Options
We offer the following shipping methods at checkout:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery by the next business day if ordered before 12 PM EST.
Shipping times are estimates and may vary depending on your location and external factors such as weather or carrier delays.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and link to track your package.
Undeliverable Packages
If a package is returned to us due to an incorrect address or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.
Damaged or Lost Items
- If your order arrives damaged or is lost in transit, please contact our customer support team at help@veroluxehairbeauty.com within 7 days of delivery with photos (if applicable) and your order details.
- We will investigate and resolve the issue promptly, offering a replacement or refund as necessary.
Contact Us
If you have any questions or concerns about your shipment, feel free to contact us at orders@veroluxehairbeauty.com. Our support team is available Monday through Friday 9am-5pm.
This shipping policy may be updated at any time without prior notice. Please refer to this page for the latest information.